Here at the BEST WESTERN Buchanan Arms Hotel, we take traveller reviews very seriously and use this much valued feedback to ensure that all guests have a most enjoyable stay with us and to assist us in exceeding customer expectations. Our affiliation to Best Western International also commits us continuously to exacting standards of customer care, service and quality of our facilities.
We encourage all guests to post reviews to Trip Advisor to help us with our reputation, management and our constant drive for improvement in our service to you.
The following reviews have been submitted by past guests through Trip Advisor and reflect their genuine feedback. From time to time we fall short in our pursuit of 100% guest satisfaction and we hope that our pro-active approach in dealing with customer feedback demonstrates our continuing drive to improve the guest experience. Remember, we have only been in ownership since November 2013, and are working flat out to improve every aspect of your guest comfort and experience.